Product Reliability

Joseph Parish

In the event that you may have detected that the Shout Boxes on the website are non-operational on October 26, I will enlighten you as to what has transpired.

I appreciate the fact  that there are always some things and occurances which are beyond our immediate  influence. However, when promotioning software to the general public your instrument of conveyance of this product should prove to be dependable. Granted it is feasible to have bugs in the software for which you won't discern until the product is actually in prevalent use. Your website on the other hand is entirely under your immediate command.

I recently installed a script from a third party vender, ShoutBox Pro to provide shout box functions for DelMarVa Survival Training Site. The installation went effortless enough and the script demonstrate itself to be adequate for its intended purpose. Nonetheless the dilemma I discovered today is that the company ShoutBox Pro that hosts the script on its server has run out of bandwidth. I initially observed that the shoutbox was not visible upon my pages. Immediately I wondered if I might have inadvertently messed up the associated code when I was completing my routine updates to the site.

I proceeded to scrutinize the related code for the page in question and found there existed no discrepancy on my part. Subsequently, I endeavored to visit the website of ShoutBox Pro. To my astonishment I received a 509 Error. A 509 Error is "Bandwidth Exceeded", In other words too many individuals had gone to the website thus their service provider curtailed their site.

These occurrences do take place every now and then don't get me wrong but one has to appreciate that when dealing with internet sales and service one can not think small. Its a immense world out there and lot's of people see your product and services. Don't suddenly short change your potential clients.

The one good factor about this situation is that the product I was using was the free version. I had deemed to possibly upgrade to the pay version however I don't anticipate that happening now.

I suppose its time to pursue another more dependable product.

into their occupations, schools and communities.